How phone repair works

Step by step

1. 1.

   Choose a repair

   Find your model and mark what needs fixing.

2. 2.

   We send you a box

   For {shippingFee} we send you a protective box with a return label. Shipping is free.

3. 3.

   Drop it off at Packeta

   Put your phone in the box and drop it off at any pickup point.

4. 4.

   We repair it and send it back

   We ship it back within 24 hours of receiving it.

Frequently asked questions

How long does a repair take?

We ship it back within 24 hours of receiving your phone.

When do I pay?

First €5 for the protective box. You only pay the repair price once it's done — never in advance.

I don't know what's wrong — what should I do?

Order a stand-alone diagnostic, it's completely free. We'll send you the exact repair price within 24 hours of receiving your phone.

Is shipping free?

Yes, shipping is free — both ways.