Privacy Policy

Data controller

The data controller processing your personal data is fix phone s.r.o., registered office at Železničná 199/46, 984 01 Lučenec, Slovak Republic, Company ID (IČO): 56628340, Tax ID (DIČ): 2122371251, not VAT registered. For any privacy questions, you can reach us at info@fixhive.eu.

1. What data we process

When you order a repair: your name, email, phone number, billing address and chosen Packeta point (and, if you buy as a company, its name, company ID, tax ID and VAT ID). If you provide it for the repair, also your phone's IMEI. Payment card details are processed directly by our payment service provider, Stripe Payments Europe, Ltd. — they never reach us and we never store them. With the order we also note where you came to the site from (e.g. Google or Instagram, the campaign tag in the link and the first page you visited) — without your IP address or the full address of the referring page.

While you browse the site, we use Google Analytics to measure traffic, and Microsoft Clarity records how you use the page: your clicks, scrolling and mouse movement, along with a recording of the session. Clarity masks the content of form fields and does not run on the checkout or order pages at all. These tools set cookies and only run once you've accepted them in the cookie banner.

Analytics cookie lifetimes: Google Analytics (_ga, _ga_*) up to 2 years; Microsoft Clarity (_clck) 1 year and (_clsk) 1 day. You can withdraw or change your consent at any time via the “Cookie settings” link in the footer.

If you left your email in the “Let me know” form (on the site until 2 October 2026), we process that email and the phone model you entered it for. If you message us on WhatsApp, we process your phone number, your profile name and the content of your messages.

2. Purpose and legal basis

We process order data so we can carry out the repair — send you a box, repair the phone, send it back, and communicate with you about the order status. The legal basis is performance of a contract (GDPR Art. 6(1)(b)) and compliance with our legal obligations, such as accounting ones (GDPR Art. 6(1)(c)). Analytics cookies (Google Analytics, Microsoft Clarity) are processed only on the basis of your consent (GDPR Art. 6(1)(a)) — without it, they don't run.

We use the email from the “Let me know” form only for a single message that we are taking orders again — based on your consent (Art. 6(1)(a) GDPR), which you give by submitting the form. We process WhatsApp messages to answer your question or handle an order you started (Art. 6(1)(b) GDPR). If you fill in an order but the box payment doesn’t go through, we send you one email with a link to finish it — a step before entering into a contract at your request (Art. 6(1)(b) GDPR). We don’t send further reminders.

Your name, email, phone number, billing address and chosen Packeta point are required to conclude and perform the contract — without them, we cannot accept your order. Consenting to analytics cookies is voluntary; declining has no effect on your order.

3. Who we share data with

We share your data only with the following recipients, and only to the extent needed for the purpose in question:

Packeta Slovakia s.r.o. and the Packeta group companies that deliver in your country — as a processor for shipping. They receive your name, email, phone number and chosen point so they can deliver the parcel and notify you when the box arrives.

Stripe Payments Europe, Ltd. (Ireland) — payment processing.

Hetzner Online GmbH (Germany) — hosting; our servers, including email, run there.

An external accountant — for invoices and bookkeeping.

Google (Analytics) and Microsoft (Clarity) — only if you consent to analytics cookies.

WhatsApp Ireland Limited — if you message us on WhatsApp, the messages pass through WhatsApp, operated in the EU by WhatsApp Ireland Limited, which processes them under its own terms.

We don’t share emails from the “Let me know” form with anyone. We never sell your data to third parties for marketing purposes.

Transfers outside the EU. Google LLC and Microsoft Corporation (USA) may process data in the United States. Such transfers rely on the EU–US Data Privacy Framework, for which the European Commission adopted an adequacy decision on 10 July 2023, and take place only after you have consented to cookies.

4. How long we keep data

We keep order data — including records of withdrawals from the contract and the warranty certificates we issue — for the duration of the contract and then for the warranty and claims period, at least 2 years after you collect the repaired phone (Art. 6(1)(b), (c) and (f) GDPR). We keep invoices and the data on them (name, billing address, email) for 10 years from the end of the year they were issued, as required by Slovak accounting law (Art. 6(1)(c) GDPR).

We delete the email from the “Let me know” form once we have sent the message that orders have resumed, or earlier if you ask us to. We keep WhatsApp conversations as long as needed to handle your question or order.

5. Your rights

You have the right to access your data, correct it, have it erased, restrict its processing, object to processing, and data portability, and — where we process data on the basis of your consent — the right to withdraw that consent at any time, without affecting the lawfulness of processing before the withdrawal. To exercise any of these rights, email us at info@fixhive.eu. If you feel we've mishandled your data, you can lodge a complaint with the supervisory authority in the EU member state where you live or work, or with the Slovak Office for Personal Data Protection (Úrad na ochranu osobných údajov SR, dataprotection.gov.sk).