What's wrong with your phone?

Start from what the phone is doing to find out what is probably broken, what to do right away, and what the repair costs.

• Broken screen: what to do and what it costsCracked glass, a black picture or touch that doesn't respond — in most cases the fix is a full display replacement. But it isn't always the display. Here is how to tell, what to do right away, and what price to expect.