Pricing
€5 for the box, free shipping, free diagnostics, €35 only if you decline the repair.
Payment happens in steps. Amounts are never combined into one.
1. You pay now
€5
For the protective box you send us the phone in. Shipping is free — both ways.
2. Repair price
When you choose a specific repair (for example a screen replacement), the price shown for the model is fixed, final, and can't change. You pay it once the repair is done and the phone is ready to be shipped back. We can't send you a different price or decline the repair.
The only exception: if, after receiving the phone, it turns out the repair genuinely can't be carried out (for example a bent body or damaged board), we send the phone back without repairing it and free of charge — we'll let you know the reason.
3. Diagnostics
Not sure what's wrong with the phone? You can order Diagnostics on its own, for free. We'll send you the exact repair price within 24 hours of receiving your phone.
Diagnostics and declining a repair
Diagnostics are free if you approve the repair. If you decline the repair, we charge €35 for diagnostics and shipping the phone back.
This only applies to a stand-alone diagnostic — a specific repair's price doesn't change and can't be declined. The €35 fee is only charged once we send the phone back unrepaired — nothing is paid upfront at the time of order.
Frequently asked questions
- How much does the box and shipping cost?
- €5 for the protective box. Shipping is free — both ways.
- When do I pay for the repair?
- Only once the repair is done and the phone is ready to be shipped back. The price you see for the model is fixed and can't change.
- What if the repair can't be done?
- We send the phone back in its original condition and charge you nothing — we'll let you know the reason.
- Is diagnostics paid?
- Diagnostics are free if you approve the repair. If you decline the repair, we charge €35 for diagnostics and shipping the phone back.