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Apple · iPhone 18 Series · iPhone 18 Pro Max
Face ID — Apple iPhone 18 Pro Max
Face ID for Apple iPhone 18 Pro Max — price €425. We repair your phone and ship it back within 24 hours of receiving it.
We repair non-working face recognition or replace the relevant module.
When do you need a Face ID repair?
- Face ID stopped working and the phone says it's not available.
- Setting up Face ID fails with "move iPhone higher/lower".
- It stopped after a drop or an inexpert display replacement.
- The front camera works but face recognition doesn't.
Looks like you need a Face ID repair, but the cause is often elsewhere
- The notch is dirty or covered by a screen protector — clean it, try removing the protector.
- Face ID dropped out right after an update — try a restart and re-enrolling your face.
- The front camera doesn't work either — then it may be a front camera replacement, not the Face ID module.
- If you're not sure, choose Diagnostics — we'll send you the exact repair price within 24 hours of receiving your phone. Diagnostics are free if you approve the repair; if you decline, we charge €35 for diagnostics and shipping the phone back.
How the repair works
- We repair the Face ID module or replace its damaged part in a way that keeps the original pairing with the board.
- We use parts the iPhone recognises as original — no unknown-part notice appears in Settings.
- €425 is the final price: part and labour, no hidden fees.
- Done within 24 hours of receiving your phone.
- 12-month warranty on the part and the work.
If you leave it
Without Face ID you're left with the passcode, and Apple Pay and banking apps make you type it every time. The module won't fix itself.
What needs fixing?
You can also select more than one repair at once.
Repair price: €425
We ship it back within 24 hours of receiving it.
- No warning messages — your iPhone recognises our parts as genuine Apple parts
- 12-month warranty on the part and the work
- Done within 24 hours of receiving your phone
- Free shipping both ways
- You pay for the repair only once it's done
Frequently asked questions
- Why can't Face ID simply be swapped for a new module?
- The module is paired to that specific iPhone's board. That's why we repair the original module instead of replacing it.
- Does the pairing survive the repair?
- Yes, the original module stays paired to the board, so Face ID works as before.
- Will I lose my data with this repair?
- No, we don't touch the phone's storage. We still recommend a backup before sending it, for any repair.
- How long does the Face ID repair take, and when will I have my Apple iPhone 18 Pro Max back?
- The repair itself is done within 24 hours of receiving your phone. Then we send it back to the same Packeta point — return shipping is free.
