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Samsung · S Series · Galaxy S20
Proximity sensor — Samsung Galaxy S20 (SM-G980F)
Proximity sensor for Samsung Galaxy S20 — price €95. We repair your phone and ship it back within 24 hours of receiving it.
Screen doesn't turn off during calls near your ear? We'll replace the faulty proximity sensor.
When do you need a proximity sensor replacement?
- The display stays on during calls and your cheek presses buttons or hangs up.
- Or the display goes dark and won't come back until the call ends.
- Auto brightness behaves erratically.
- The problem started after a display swap or after fitting a screen protector.
Looks like you need a proximity sensor replacement, but the cause is often elsewhere
- A screen protector covers the sensor next to the earpiece — try removing it.
- The problem appeared after an update — try a restart; sometimes it's software.
- If you're not sure, choose Diagnostics — we'll send you the exact repair price within 24 hours of receiving your phone. Diagnostics are free if you approve the repair; if you decline, we charge €35 for diagnostics and shipping the phone back.
How the repair works
- We replace the proximity sensor, often together with the whole sensor flex.
- €95 is the final price: part and labour, no hidden fees.
- Done within 24 hours of receiving your phone.
- 12-month warranty on the part and the work.
If you leave it
Not dangerous, but every call with your cheek on the display is a lottery — hung-up calls, speakerphone switched on, messages sent.
What needs fixing?
You can also select more than one repair at once.
Repair price: €95
We ship it back within 24 hours of receiving it.
- Original Samsung parts
- 12-month warranty on the part and the work
- Done within 24 hours of receiving your phone
- Free shipping both ways
- You pay for the repair only once it's done
Frequently asked questions
- Could the screen protector be the cause?
- Often yes. If the protector covers the sensor next to the earpiece, try removing it. If that doesn't help, it's the sensor.
- Will I lose my data with this repair?
- No, we don't touch the phone's storage. We still recommend a backup before sending it, for any repair.
- How long does the sensor replacement take, and when will I have my Samsung Galaxy S20 back?
- The repair itself is done within 24 hours of receiving your phone. Then we send it back to the same Packeta point — return shipping is free.
